General
What does Backhouse Brands do?
Backhouse Brands is a centralized platform that streamlines online ordering and delivery for restaurants. We consolidate orders from all major platforms like Uber Eats, DoorDash, and Grubhub, manage menus, resolve delivery issues, and provide clear financial reporting—all through one system.
Which delivery platforms do you integrate with?
We support integrations with major platforms including Uber Eats, DoorDash, Grubhub, and others. All your incoming orders are consolidated into a single, easy-to-manage interface.
Functionality
Can I manage multiple locations from one account?
Yes. Our platform is built to support single and multi-location restaurants with centralized control and local flexibility.
Is this a replacement for our POS system?
No, it integrates with your existing POS. We connect your POS to marketplaces or offer our own tools where needed.
Do I need to install special hardware?
Not necessarily. You can use your current tablet or POS system. We also offer tablet options if needed.
Delivery & Support
What kind of order issue support do you offer?
We handle refund disputes, unfulfilled orders, and customer complaints — ensuring marketplace issues are resolved with minimal involvement from your staff.
Can I track drivers or share order tracking with customers?
Yes. We provide real-time driver ETA tracking and branded SMS updates to your customers.
