How Backhouse Boosts Efficiency with Real-Time Order Sync Across Uber Eats, DoorDash & Grubhub

Oct 13

In a busy restaurant, seconds matter — especially when orders are flying in from multiple delivery platforms.
But juggling them across Uber Eats, DoorDash, and Grubhub often means delays, missed updates, and unhappy customers.
Backhouse fixes that with real-time order synchronization, ensuring every update — from order placement to delivery — stays perfectly aligned across all platforms.

With one live dashboard, your team sees exactly what’s happening, when it’s happening — no refreshes, no switching tabs, no manual updates.

One Dashboard. Zero Missed Orders.

Backhouse automatically syncs orders from connected delivery platform.
No more switching between apps or manually updating order statuses — new orders, modifications, and cancellations appear instantly within your Backhouse dashboard.

Real-Time Visibility for Every Step

With Backhouse, every order status — placed, accepted, in-progress, ready, dispatched, and delivered — updates live.

Restaurants gain a complete view of all ongoing deliveries across platforms, helping teams prioritize prep time, avoid duplicates, and catch errors before they happen.

This single-source view minimizes confusion during peak hours and ensures orders never slip through the cracks.

Instant Alerts & Issue Resolution

If something goes wrong — a delivery delay, missing item, or platform error — Backhouse flags it immediately.
The Order & Delivery Support module lets restaurants:

Track driver status and expected arrival directly from the Backhouse dashboard.
Receive automatic alerts for failed deliveries or unconfirmed orders.

This built-in Issue Resolution system keeps your operations team proactive instead of reactive.

Faster Support. Happier Customers.

Each delivery incident — like incorrect pricing, driver mix-ups, or system mismatches — is logged and resolved.
Every incident stays tied to its corresponding order, ensuring transparency and faster turnaround.
That means fewer refunds, fewer platform escalations, and smoother service recovery — all from one place.

Why It Matters

By consolidating order sync, delivery tracking, and issue resolution, Backhouse eliminates the operational noise that slows restaurants down.
The result:
✅ Less manual coordination
✅ Fewer delivery errors
✅ Quicker response to customer issues
✅ A calmer, more efficient kitchen

Efficiency That Scales With You

Whether you manage one brand or multiple, Backhouse keeps every order and delivery source unified.
From marketplace sync to live delivery tracking and instant support, the platform ensures restaurants stay in control — not the other way around.